Privacy Policy

Making a Purchase

Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “View Cart or Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card and debit card payments. If you are shopping outside the UK, place your order and your credit card company will convert the transaction into your own currency.

We accept Visa, Mastercard, Maestro and Solo.

Shipping & Handling

All orders will be delivered using an overnight carrier, and will be dispatched within 2/3 days of receiving your order, stock permitting. We charge a flat fee of £20 for all orders, regardless of whether you order a single bottle of wine or more.

Delivery Schedule

Your order is processed immediately upon receipt unless specified otherwise. Orders (UK Mainland) are dispatched Monday to Thursday, for next day delivery. Orders received after midday may not be dispatched until the following day. If you are an overseas customer, please contact us at leicester.square@thecorkandbottle.co.uk to discuss delivery options and prices.

Back orders

If your item is not in stock you will be contacted by e-mail or telephone to advise and to give you the option of cancelling the order

Tax charges

All orders are VAT inclusive.

Credit card security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. We are fully PCI compliant and no credit card details are stored in any format.

Guarantee

We guarantee your satisfaction. If any of our products does not meet with your satisfaction we will either refund or replace that item. Your statutory rights are not affected.

Complaint Handling Procedure

If you believe an item you have purchased from ourselves is defective or has been damaged in transit, please notify us within 24 hours of reception of the goods so we can advise on the best course of action. All complaints will be dealt with promptly and confidentially.

If you need to reach us, please email us on leicester.square@thecorkandbottle.co.uk.
Alternatively, you can call on +44 (0)20 7734 7807 or write to us at: Cork and Bottle Direct, 44-46 Cranbourn Street, Leicester Square, London WC2H 7AN.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Cork and Bottle Direct do not disclose any buyers information to any third party. Only the buyers address given at the time of ordering is collected and added to our list for future mailings. This is recorded by us and is collected lawfully and in accordance with the Data Protection Act 1998. If you do not wish to receive this information please email us using this email (leicester.square@thecorkandbottle.co.uk) with the subject as UNSUBSCRIBE and your address in the text box.

Remittance

All orders must be accompanied by payment.

Company Information